Privacy notice

netleymusicfestival.co.uk is owned by Whiteley Systems Ltd

The data controller for Whiteley Systems Ltd is the Managing Director. A data controller determines how and why personal data is processed.

What data we need

The personal data we collect from you includes: 

  • your contact details inc. your email address if you register with us
  • your Internet Protocol (IP) address, and details of which version of web browser you used
  • information on how you use the site, using cookies and page tagging techniques

The legal basis for processing this data is to perform a task in the business interest that is set out in law and is statute based.

Why we need it

We use Google Analytics software to collect information about how you use our website.   We do this to help make sure the site is meeting the needs of its users and to help us make improvements, for example improving site search.

Google Analytics stores information about:

  • the pages you visit
  • how long you spend on each page
  • how you got to the site
  • what you click on while you’re visiting the site

We do not collect or store your personal information (for example your name or address) so this information cannot be used to identify who you are unless you register with us and provide that information voluntarily.

We also collect data in order to:

  • improve the site by monitoring how you use it
  • gather feedback to improve our services, for example our email alerts
  • respond to any feedback you send us, if you’ve asked us to
  • send email alerts to users who request them
  • allow you to access services and make transactions
  • provide you with information about our services if you want it

What we do with your data

The data we collect may be shared with supplier organisations and other departments and companies owned by Whiteley Systems Ltd.

We will not:

  • sell or rent your data to third parties
  • share your data with third parties for marketing purposes

We will share your data if we are required to do so by law – for example, by court order, or to prevent fraud or other crime.

How long we keep your data

We will only retain your personal data for as long as:

  • it is needed for the purposes set out in this document
  • the law requires us to

In general, this means that we will only hold your personal data for a minimum of 1 year and a maximum of 7 years.

Children’s privacy protection

Our services are not designed for, or intentionally targeted at, children 13 years of age or younger. We do not intentionally collect or maintain data about anyone under the age of 13.

Where your data is processed and stored

We design, build and run our systems to make sure that your data is as safe as possible at any stage, both while it’s processed and when it’s stored.

Your personal data may, throughout the course of its processing, be transferred outside of the European Economic Area. Where this is the case, all appropriate technical and legal safeguards will be put in place to ensure that you are afforded the same level of protection as within the European Economic Area.

How we protect your data and keep it secure

We are committed to doing all that we can to keep your data secure. We have set up systems and processes to prevent unauthorised access or disclosure of your data – for example, we protect your data using varying levels of encryption.

We also make sure that any third parties that we deal with keep all personal data they process on our behalf secure.

Your rights

You have the right to request:

  • information about how your personal data is processed
  • a copy of that personal data
  • that anything inaccurate in your personal data is corrected immediately

You can also:

  • raise an objection about how your personal data is processed
  • request that your personal data is erased if there is no longer a justification for it
  • ask that the processing of your personal data is restricted in certain circumstances

If you have any of these requests, get in contact with our Data Protection Officer.

Our website may contain links to other websites.

This privacy policy only applies to Whiteley Systems Ltd and doesn’t cover other websites and transactions that we link to. These services, such as PayPal, have their own terms and conditions and privacy policies.

If you go to another website from this one, read the privacy policy on that website to find out what it does with your information.

If you come to us from another website, we may receive information from the other website. We don’t use this data. You should read the privacy policy of the website you came from to find out more about this.

Changes to this policy

We may change this privacy policy. In that case, the ‘last updated’ date at the bottom of this page will also change. Any changes to this privacy policy will apply to you and your data immediately.

If these changes affect how your personal data is processed, Whiteley Systems Ltd will take reasonable steps to let you know.

Contact us or make a complaint

Contact the Data Protection Officer if you:

  • have any questions about anything in this document
  • think that your personal data has been misused or mishandled

Data Protection Officer
Decibel House 32 Thyme Avenue Whiteley
PO15 7NA

You can also make a complaint to the Information Commissioner, who is an independent regulator.

Information Commissioner’s Office 
Wycliffe House 
Water Lane 
Wilmslow 
Cheshire SK9 5AF